Microsoft Will Offer Refunds On Xbox One & Windows 10 Digital Purchases

Refunds on Xbox Windows

“You’ve Spoken, We’ve Listened”

Microsoft will start offering refunds on Xbox One and Windows 10 for digital games and apps according to images being surfaced on Reddit.

Refunds on Xbox
Courtesy of Reddit User “gaymerRaver”

Xbox One Insiders, users who test new features before they’re released, revealed the info.

“In support of offering gamers the freedom of choice, were making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through”

Another image from NeoGAF showed additional details on the policy. Based on that post, conditions for the return policy include the following:

  • Games need to have been purchased within the last 14 days.
  • Less than 2 hours of play across all accounts.
  • DLC, Season Passes, & other add-ons are not eligible.
  • The game or app must be launched before requesting a refund.
  • Must be one day after the game or app has been released.

Microsoft further states they reserve the right to block users who abuse the return policy. While some Windows 10 apps may not be eligible for return, it seems that the policy should cover the majority.

“When a game or app leaves you wanting more we’re here to help. Self service refunds on Xbox One & Windows 10 provide a quick, simple way of returning a digital product”

Steam has had a similar refund policy for some time while Sony & Microsoft have normally held a strict no return policy on digital purchases. Microsoft has been adamant about making changes to Xbox One & Windows 10, including UI and background changes to create a smooth user experience.

In other Xbox news, Project Scorpios specs were revealed last week showing an impressive boost above the power of Sony’s PS4 Pro.

Don’t forget that the annual Spring Sale is going on right now on Xbox One!

What do you think about Xbox’s new return policy? Let us know in the comments below!

Share this article:

Share on facebook
Share on twitter
Share on linkedin
Share on tumblr
Share on email
Share on whatsapp

Recent Posts

Kamikaze Lasspalnes in game screenshot PAX East

A Plane Dating Sim? Kamikaze Lassplanes @ PAX East 2024

When we say that Shidosha has an interesting taste in games, we are not exaggerating. Are you into bullet hell shooters? How about dating sims? Well if that piques your …

No Love Lost - person fighting an alien creature PAX East

A Colorful Competitive Extraction Shooter – No Love Lost @ PAX East 2024

No Love Lost is a new extraction shooter from Ratloop Games Canada. You are dropped onto an alien world and have to compete against not only the enemy team but …

Heartworm game art. A woman with short dark hair holding a camera PAX East

A PS1 Styled Masterpiece – Heartworm @ PAX East 2024

PAX continues to deliver new and unique gaming experiences. This year, one of our favorite games was Heartworm, a PS1 style horror game with Tank controls. Inspired by games like …

Warframe and Soulframe Live Devstream at PAX East Gaming News

Warframe and Soulframe Make an Apprearance at PAX East 2024

Digital Extremes held their most recent Devstream live during PAX East 2024, celebrating 11 years of Wareframe. One of the most exciting bits of news was the deeper look into …

Marvel 1943 cover art. Captaint America and Black Panther Gaming News

Get a Closer Look at the New Black Panther and Captain America Game | Marvel 1943

It’s been a while since we first got word that the great Amy Hennig was working on a new Black Panther and Captain America game. After creating something like Uncharted, …

Mad Catz Strike 11 Keyboard. A keyboard with red and black keys Hardware & Tech

Mad Catz S.T.R.I.K.E. 11 Mechanical Keyboard Impressions

I have been on the search for a decently priced wireless keyboard and there is no shortage these days. Our friends over at Mad Catz sent over their S.T.R.I.K.E. 11 …