“This is how things are supposed to go: you buy a phone, you sign up for a plan and you get a new phone number — that is unless you’re Marc Mysterio. The internationally known DJ had just returned from England to Toronto after working with Samantha Fox on his UK hit single ‘Tomorrow.’ (Remember, ‘Touch Me?’) and he needed a phone.
“I bought this Wind Mobile phone from Blockbuster. It was a great deal, at first. $22.50 a month for the first 6 months, no contracts, pre-paid, unlimited talk/text/long distance in Canada,” he says.
But then he started giving out the number to business contacts, many of whom were record executives and celebrity collaborators, and when they tried phoning him, they heard the following message: “You have reached an invalid number, please check the number and dial again.” Obviously something was up, but when Mysterio got in touch with Wind Mobile to solve the problem, the reason behind it caught him off guard. He had received a number from “a new batch of numbers” that not all carriers are yet aware of. The solution WIND offered was even more surprising.
“Good afternoon, As per our conversation regarding unable to receive calls from xxx-xxx-xxxx. We recommend that you have the customer at xxx-xxx-xxxx open a service ticket with their carrier — Rogers,” wrote technical support & data Representative Margret Arsenault in an e-mail.”
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