With the ongoing issues plaguing Halo: The Master Chief Collection, 343 Industries’ Head of Studio, Bonnie Ross, has outwardly expressed an apology on behalf of the studio on the game’s buggy launch and other matchmaking issues.
“On Nov 11th we released Halo: The Master Chief Collection. The goal being to create a tribute to Halo fans around the world, and to celebrate the Master Chief’s debut on Xbox One,” Ross begins. “With the initial release of Halo: The Master Chief Collection, however, we have not delivered the experience you deserve. I personally apologise for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.”
“Once we’ve done that, we will detail how we will make this right with our fans,” Ross says, implying a promise of compensation to fans.
“On the matchmaking front,” she continues, “We have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates. Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyze all data to make ongoing server-side adjustments to continually improve the matchmaking experience.”
The General Manager also went on to explain that the studio is, “Preparing additional content updates that will address existing campaign, UI, and other issues to improve the overall experience. With each update we will carefully analyze data to confirm that the improvements we’re seeing internally are also happening with fans at home.”
“Know that we’re trying to be as nimble as possible to put fixes in place. We are planning multiple server-side tweaks and game content updates over the coming weeks. Looking forward, I want to give you a high-level cadence of the latest updates we’re currently working on. Development and testing of our latest content update continues and we are on track for release later this week.”
“We will update you on the status and patch notes of the content update once we have a better understanding of our release window. Only through making changes on both the “server side” (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards. And in the interest of expediency, we’re attacking the problem from both sides, non-stop.”
“Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible,” she concludes.
What do you make of her address to fans? Have you already returned the game? Or are you holding out, with a glimmer of hope? Drop down into the comments below and let us know how your experience with Halo: The Master Chief Collection has been going.
We’ll keep you updated on whatever updates roll out in the coming weeks. Fingers crossed the game continues to see a better light.
[Via HaloWaypoint]
